We ensure the satisfaction of customers with their every purchase and experience with trademola.com. If you are not completely satisfied from our services or with your purchase, we shall be happy and here to help you out. Please read the following refund and returns policy to understand your rights and obligations at trademola.com company.
1. Eligibility for Refunds and Returns:
We accept returns within 7 working days from the date of purchase.
To be eligible for a return:
- your item must be unused
- in the same condition that you received it
- and in its original packaging
Items that are not eligible for return include:
- Gift cards
- Downloadable software products
- Perishable goods
- Health and personal care items
2. Return Process:
- To initiate a return, please contact our customer service team at contact us page within the specified return period.
- Provide your order number, the reason for the return, and any supporting documentation such as images if applicable.
- Our customer service team will guide you through the return process.
3. Shipping Your Return:
- You will be responsible for paying the shipping costs for returning your item.
- Ensure that the item is properly packaged to prevent damage during transit.
- Include the RMA number on the outside of the package.
- Ship the item to the address provided by our customer service team.
4. Inspection and Refund:
- Once your return is received and inspected, we will send you an email or to notify you by call that we have received your returned item.
- If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Please allow 3 business days for the refund to appear in your account.
5. Exchanges:
- If you received a defective or damaged item and need to exchange it for the same item, contact our customer service team to arrange the exchange.
6. Late or Missing Refunds:
- If you haven’t received a refund within the specified timeframe, please check your bank account.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
7. Contact Us:
- If you have any questions regarding our refund and returns policy, please contact at contact us page.
- trademola.com reserves the right to amend this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these terms periodically.
Last updated: [17.02.2024]